Inbound, Outbound & Blended
Complete Contact Center Solutions
KautelCo manages your contact centre with a complete range of call centre software features to ensure hassle-free customer engagement
1. IVR:- Taking phone support to a whole new level, we use flexible and highly customizable Interactive Voice Response (IVR) software for voice distribution.
2. Automatic Call Distributor (ACD):- We create a business unit strategy that maximizes the performance of a particular enterprise
3. Auto Dialer:- Our auto-dialer services automate the dialing process to power up your outbound customer interactions and improve the call centre agent’s productivity.
4. Blended Campaigns : – Apply the most suitable calling strategy to reach out to your customers through simultaneous inbound and outbound campaigns for improving agent utilization.
4. Click-to-Call:- To increase agent utilization, we use the best calling strategy to connect with your customers through simultaneous inbound and outbound campaigns.
4. Unified Agent Workbench:- The agents do not have to manually punch numbers. They can connect with customers in a single click and with local origination using KautelCo’s innovative call-centre software. To improve efficiency, our single window workbench helps call-centre agents reduce average handling time (AHT).